Licensed Client Service & Insurance Support Specialist

Horan Companies, Inc., Fulton Office
67 S Second St., Fulton, NY 13069
$28 – $30 an hour — Permanent, Full-time

Full Job Description

About Horan Companies

Horan Companies is a well-established, growth-focused insurance agency serving Central New York. For years, we've built our reputation on strong client relationships, community involvement, and taking care of both our clients and our employees.

We're looking for a Licensed Insurance Client Support Specialist to become the face of our Fulton office and an important member of our client service team.

Position Overview

This role is ideal for someone who genuinely enjoys helping people, takes pride in delivering excellent service, and wants to build a long-term career in the insurance industry.

As the primary team member in our Fulton office, you'll often be the first person clients interact with. Whether they're visiting the office, calling with a question, making a payment, or requesting policy service, you'll play an important role in creating a positive experience and ensuring their needs are handled professionally.

This position combines client service, administrative support, and insurance operations responsibilities while providing a clear growth path into an Account Manager or Client Service Representative role.

This is not a sales position.

Your First 30 Days — and Where You'll Be

Candidates must be able to commute to or relocate to Fulton, NY 13069 prior to the start date

Work Location Phase 1 (First 2 – 3 Weeks): Training onsite in Baldwinsville

Work Location Phase 2 (Weeks 3 – 4): Combination of Baldwinsville and Fulton

Work Location Phase 3: Permanent onsite assignment in Fulton

Is This Role a Good Fit?

Before you apply, here's an honest look at what this position involves, who tends to do well in it, and who might be better suited elsewhere. We'd rather give you a clear picture up front.

Key Responsibilities

Welcome and assist clients visiting the Fulton office
Process policy payments and service requests
Handle personal lines policy changes and endorsements
Monitor and respond to agency email communications
Assist clients by phone, email, and in person
Maintain accurate client and policy information
Support agency operations and workflow management
Provide backup support to other service team members
Participate in ongoing training and professional development

Who This Job Is For?

This position is a strong fit if you:

Enjoy helping people and building positive relationships
Are friendly, professional, and dependable
Take pride in creating a welcoming experience for clients
Communicate clearly and respectfully
Stay organized while managing multiple priorities
Enjoy learning new skills and growing professionally
Prefer a service-focused role rather than a sales role
Want to build a long-term career in insurance

Who This Job Is Not For?

This position may not be a good fit if you:

Prefer minimal interaction with customers or the public
Dislike answering phones, responding to emails, or assisting walk-in clients
Prefer highly independent work with few interruptions
Dislike administrative or detail-oriented tasks
Are seeking a commission-based sales position
Struggle to adapt when priorities change throughout the day

What We're Looking For — and What We're Offering

Here's what you'll need to bring to this role, what we'll provide in return, and why our team members tend to stay.

Qualifications

Active NYS Property & Casualty License and a minimum of one year of insurance servicing experience are required to be considered for this position.
Strong communication and interpersonal skills
Comfortable learning and using technology
Experience with Microsoft Office and Outlook required
Experience with HawkSoft and HubSpot is a plus
Strong attention to detail and organizational skills

Compensation & Benefits

$28 – $30 per hour, depending on experience
Quarterly bonus opportunities
Health, dental, and vision insurance
Disability insurance
401(k) with employer matching
Paid time off
Paid federal holidays
Paid birthday off

Why Join Horan Companies?

Established and respected Central New York agency
Stable organization with long-term growth opportunities
Clear career path into Account Management
Supportive team environment
Meaningful work helping local individuals, families, and businesses insure what matters most

Ready to Apply?

We hire, develop, and promote team members who align with our core values.

If these values resonate with you and you're looking for a long-term career with a growing organization, we'd love to hear from you.

Note: This page features an overview of the role and not an exhaustive list of responsibilities and requirements.

Purple Client Experience:

Remarkable and memorable positive encounters

Phenomenally High Standards:

Expecting extraordinary quality

Ahead of the Curve:

Embracing change and evolving trends

Understanding Value of Reputation:

Being mindful of words and actions

Playing Well in the Sandbox:

Teamwork is key

Empathy Before Action:

Compassion in every response